It's been quite awhile since I came across product quality and service equal to the level of absolute shittiness provided by Brother International®. You know, the people that make printers, faxes, etc.?
http://www.brother-usa.com/Last Christmas my son gave me this all-in-one printer - printer, fax, scanner made by these people, to replace the HP printer I have been using for 10 years. I dutifully registered it online. Recently I ran out of ink for the first time, or more accurately my kids ran out of ink as I have gotten to print a grand total of three pages. Ink for this thing is roughly the cost of platinum, but I got all new cartridges. Everything works, except black. Cleaning repeatedly, reinstalling, returning the ink cartridge and getting another one, praying to Allah, nothing would cause this thing to print black in any program or even a DOS shell.
So I call their optimistically-named 'tech support' and lo and behold it's my old friend 'perhaps you press button incorrectly' Apu in Calcutta who must be on hiatus from Dell's tech support. He asks my phone number and voila! He pulls up both my name and address in their database. His suggestion (just like on their website) is to do the cleaning process four times and if that doesn't work, well, you're fucked. I sure am glad we have these technical experts on call; their rapid resolutions to our problems springing forth fountainlike from our very telephone receivers. I explain that I've already done it about 6 times and he informs me that the serial number is no longer under warrantee.
How can this be, when it has a year warrantee and the thing was bought brand new about 8 months ago? Well, they have no record of me registering it. Now, how can that be when my name and number is in their database? "You must have called before", says he. Which I never have, because I've never owned a Brother® product in my life. He asks if I have a receipt. Well, of course I don't, it was a Christmas present and who holds on to the receipt of every product they buy for months and months? Who expects that a reasonably expensive product from a major manufacturer is going to be such a collossal piece of shit? I e-mail them thinking perhaps he got the serial number wrong and get a terse reply basically stating once again that I am fucked and that I should drive hours away to pay for repairs at one of their authorized service centers.
Whatever happened to standing behind what you make and customer service? I don't ask that they adopt a policy of 'The Customer is Always Right', only that the customer be given a fair shake. The serial number would probably reveal that the thing wasn't even
made over a year ago. These people may as well stamp an expiration date on their products like it's a package of bologna, have no 'tech support' (such as it is), and have no registration process whatsoever because all they have to do is claim you didn't register it. The tech support link on their website may as well just point to a page saying 'Ha ha ha, we got your money and now you're hosed. LOL'.
Even when it worked this thing was an ink pig. It even automatically cleans itself every so often, wasting expensive ink. If you already have one of these abortions you should unplug it when not in use. And if you run out of one color, it won't even print in black & white. All cartridges must be full, a design feature to eke all the money they can from their customers before the P.O.S. printer fails altogether.
Brother® is a steaming pile of dung and I will never buy another one of their crappy products. And I suggest you don't either.
Labels: Brother, Brother International, MFC-240C, POS, printers